Terms & Conditions
Please read these Terms and Conditions before using this Site.
Your use of the mercadoinka.com website constitutes your agreement to be bound by these terms and conditions. If you do not agree to these terms, please do not access or use this site. "Content" refers to any materials, documents, images, graphics, logos, design, audio, video and any other information provided from or on our website, including trademarks, service marks and logos. We may, at any time change the site and these terms and conditions. Your use of the site following any such change constitutes your acceptance of such change. For this reason, we encourage you to review these Terms and Conditions whenever you use the Site.
About the Site
Content is provided on the mercadoinka.com site on an "As is" and "As available" basis. Although mercadoinka.com reserves the right to correct any errors, omissions, or inaccuracies, we do not accept any responsibility for the accuracy, reliability, currency, or completeness of any information, content, service, or merchandise presented herein (even typographical or imaging errors), including the substance, accuracy, or sufficiency of any product information listed on the Web site. Further, we do not represent that the Web site will operate without interruption or error, nor do we provide any assurances of the availability or usability of the online shopping services.
Mercadoinka.com does not accept any liability for the consequences arising from the application, use, or misuse of any information contained on mercadoinka.com, including any injury and/or damage to any person or property as a matter of product liability, negligence, or otherwise. In no event shall mercadoinka.com be liable for any incidental, consequential, punitive, or special damages, direct or indirect.
Any liability on the part of mercadoinka.com shall not exceed the fees paid by the user for the particular information or service provided. Mercadoinka.com is not liable for the unauthorized use of our content by any other Web sites.
Mercadoinka.com further disclaims any responsibility for the accuracy, reliability, currency, availability, or completeness of content or information found on any sites that link to or from mercadoinka.com by third parties not associated with us. Mercadoinka.com also does not accept any responsibility for technical failures or for unauthorized access of user transmissions by third parties.
Your access and use of these and any other Internet sites, including the information, services, products, materials, and any other resources contained on them, is solely at your own risk.
National and International shipping is using courier express EMS International and/or the regular post from the Peruvian Post (Serpost del Peru). Liability on delivery dates are the sole responsibility of the courier, Serpost del Peru and your local courier.
Delivery is about Eight (8) working days for EMS International Express All products are packaged with the highest quality standards here at our facility. Your parcel is subject to customs inspections at your port of entry and mercadoinka.com cannot be held responsible for damaged articles or seizures by your country’s officials. Customs declaration and all the documents related to the shipping are included. However it is possible that some countries require additional information from the client or tax payments at customs in order to clear the shipment. In these cases the customer is fully responsible to provide any documentation or payment at customs. In all cases, shipping costs are not refundable. we would be happy to resend your order or refund your money but shipping cost must be cover for the customer if they want resend the order. If the shipment is refused or ignored by the customer, the courier will make contact again within the next 5 days in order to arrange another delivery date. Failing this, the order will be returned to our shop. Should the client require the order again, the customer will pay for all further costs incurred.
Customers are responsible to inquire about prohibited products within their countries. If a customer’s order is rejected by customs because the products are restricted or prohibited, our company WILL NOT refund any money and/or product. If you have any complaints regarding our services or products you must first contact us and secondly, fill in the form on this web page. Any dispute will be resolved within 15 business days following acknowledgment of your claim.
If no resolution at the end of this 15 business day period, the claim will be found in the customer's favor. Note that regarding shipping issues, you must deal directly with the courier of your country. For customs issues, you must deal directly with your local authorities. We have authority to pursue claims regarding shipments or customs only when said problem occur within Peruvian territories.
Any legal disputes related in any way to products you purchase through mercadoinka.com shall be submitted to confidential arbitration in Lima, Peru. Arbitration shall be conducted under the rules of the Arbitration Center of the Chamber of Commerce in Lima, Peru and INDECOPI (Instituto de Defensa del Consumidor). The Arbitrator's award shall be binding. Moreover, any legal dispute shall be resolved under the Peruvian law in the Court of Lima, Peru.
Governing Law and Jurisdiction
These terms and conditions shall be governed by and construed in accordance with Peruvian law. Disputes arising in connection with these terms.
Please review our shipping ,returns and cancellation policy:
- All order will be processed within 2 days of receiving payment excluxe holiday and weekends.
- Once processed, all domestic (orders Peru and South America ) are shipped via regular post service. Estimated delivery time: 5-10 business days from process date.
- All international order from North America are shipped via regular post service. Estimated delivery time: 15-20 business days from process date and shipped via Certified Mail Service.
- Europe - Australia- South Korea - England orders are shipped via EMS Express Mail Service. Estimated delivery time: 7-10 business days from process date.
- For your peace of mind, faster service, and in order to provide a tracking number, for all International orders shipped via Express International shipping. Estimated delivery time: 7-10 business days from process date.
- Liability on delivery time is the courier responsability . We do not responsable for delays when your items is on transit .
- We use a EMS express email from the Serpost ( Peruvian Post office ).
- All ordes contained the correct custom documentation and other descriptions but it is possible that some countries required additional information from the clientes at custom in order to clear the shipment . In this case the client is responsible to provide any documentation or payment at custom.We dont refund or resend order are held at custom in your country.
- If the order is ignore or refuse by the customer , the post office would wait 5 days until they send back the order to our office. We dont resend the order again and the customer must order again.
- Customer are responsible to inquery about prohibited products on their country before place an order.If order is reject , held on customs for any restriction we dont refund or resend orders.
- If your order was delivered and it does not match with what you Asked . we will resend your order again without any cost .
- Our company dont take any reponsibility for for delays , stolen , damaged items whiel your order is on transit . Liability for delivery time is responsability of the peruvian courier and/or your local courier.
Returns apply within 5 days after delivery please contact us and inform about it.
- Returns should be send by mail to our office in Lima Peru. when we got your items we process to refund your money .
- Customer must have a proof of delivery and inform us by email.
Thank you for your business